Last Updated: 07/15/2021
Last Updated: 01/05/2021
If you have any questions please send them to email@example.com
Last Updated: 11/23/2020
Our new take-home circulation policies do not apply to our non-circulating collections. These include but are not limited to items from our Rare stacks, damaged or fragile books, kits, or mixed media materials.
With our Reading Room closed, you may now review non-circulating materials in your personal workspace in Perelman or Main. Request what you need online, and we’ll contact you to schedule an in-person, socially-distanced hand-off. Returns must be made the same day, while the Library is still staffed. Just let us know when you’re dropping off your book. If you need more time, we’ll make arrangements with you for a future date.
Questions? Contact firstname.lastname@example.org.
Last Updated: 01/05/2021
These FAQs will be updated as plans are developed and implemented. Responses are based on current information and can change.
1. When and how will onsite library services be restarted?
Effective January 4th, 2021, you can once more request, pick up, and return PMA and interlibrary loan materials. Please note that Library and Archives staff are working limited onsite hours, and service may be delayed.
You can drop off all returns on the return cart near the Media Room in the Lower Level of the Perelman building, or send them back via interoffice mail in a sealed, clearly marked box, mailer, or envelope.
Paging will be completed once per day before 11 A.M. Books will be available on pickup carts near the Media Room on the Lower Level of the Perelman Building. You can also request that your books or other materials be sent to you via interoffice mail. Please request “interoffice mail” and note the department to where we should send the materials when you make your request in the online catalog.
Interlibrary loan services are only available for electronic copies of articles and book chapters. For more information, please see Question 7.
2. What precautions are you taking to protect library users and staff and minimize risk of infection?
The safety of library staff and patrons is our highest priority. Library and Archives staff will follow all state and museum public health guidelines, including maintaining social distance, wearing masks, frequent hand washing, sanitizing and disinfecting workspaces and equipment, and self-monitoring for symptoms. .
3. When I pick up my book, should I clean or disinfect it?
No! Please don’t clean or disinfect library materials. Per recommendations from the IMLS/OCLC/Battelle report, quarantining a book for 48–96 hours (depending on the type of paper) will naturally disinfect the book.
4. What will be the average wait times between requesting a book and receiving it?
Turnaround will likely be longer than usual. To protect the safety of staff and patrons, we will be operating at minimum staffing levels with workflows modified to allow for social distancing.
For scans, we anticipate it will typically take 2–3 days to process most requests. For books, the wait time will typically be 3–5 days . We thank you for your patience with any delays or inconvenience.
5. When will I be able to use the reading room again?
Our reading rooms are closed until July 2022. Once we resume work in the Perelman Building, you may use the Bookeye scanner in the main reading room. Please do not use wipes or clean the equipment. Be sure to wash your hands or make sure your hands are dry after sanitizing them to keep the equipment clean and not damage the displays.
Do not browse or pull items from the Reference stacks. These materials are findable in our online catalog so please request reference materials as you would circulating books—they will be available for pick up in the lower level of Perelman along with other requested materials. Please reach out to email@example.com if you have another use case for any reference books or want to see a current issue of a journal so we can make sure materials are properly quarantined between uses. Serials are no longer on display in the reading room.
6. I’m interested in using rare books or archival materials. When can I set up a research appointment with the Archives?
We will make special arrangements with PMA staff to access rare Library books. More information can be found here.
Please request archival materials via firstname.lastname@example.org and we will do our best to help you. In-person research with this material is unavailable for the foreseeable future.
7. When will I be able to request books from Interlibrary Loan (ILL)?
Effective January 4th, 2020, you can once again use our E-ZBorrow and WorldShare services to request print materials. Please note that fulfillment may be delayed because of reduced on-site staffing, closure-related service disruptions, and new mail pickup and delivery schedules.
You are permitted to take home most of your ILL books along with PMA items. If any have been marked for in-library use only, we will make special arrangements with you according to our new non-circulating item policies.
8. I requested a book and it’s not on the request cart (Perelman Media Room level)?
The item you requested may not be available due to its size, condition, and/or uniqueness. We are still figuring out the process for how to handle such material, but we hope to make these items available for Bookeye scanning in the main Reading Room in the near future (2nd floor). Please bear with us as we work through this process. If you have any questions, feel free to contact us at email@example.com.
9. Can you buy a book at my request?
Please send any purchase requests to firstname.lastname@example.org. However, due to budgetary constraints we have temporarily stopped new acquisitions of most materials, including print books.
10. I work in the Main Building, do I need to go into Perelman to retrieve books?
When you request a book in the online catalog, please also note in any blank field “interoffice mail” and the department where we should send the book(s). If there is any issue with this, we will make alternative arrangements with you.
11. I returned a book, but it does not appear as returned in the online catalog. What happened?
As you know, we now ask you to drop off all returns on the return cart near the Media Room in the Lower Level of the Perelman building, or send them back via interoffice mail in a sealed, clearly marked box, mailer, or envelope. All returns must be quarantined for at least 4 days, and given our process for handling such material it may take up to two weeks, so please know that these books will not be checked in until that time has ended.